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The FAQs here deal primarily with books. For help with a subscription to one of our six magazines, please go here.

Welcome to the Upper Room Online Store!

Email Devotional Subscribers: You're already registered to use the store, so log in as a returning customer.

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Error Message in Checkout? If you receive an error after entering your credit card information in our checkout, please confirm that …

• all information (such as account number, card expire date and billing address) is entered correctly
• you entered the billing address exactly as it appears on your statement
• your card is active and under its spending limit

Occasionally, a random error occurs as our system connects with issuing banks. If you've verified your information is entered correctly, log out of our site without submitting the order and try to order again. Contact customer service if you continue to have problems.

AOL Customers: Please use a non-AOL web browser (Internet Explorer 5.5 or later or Netscape 7.2 or later) when ordering from us. You may continue to use AOL to connect to the Internet but not the AOL browser, which is known to result in log in problems on our site.

What are my payment options?

What shipping options are available?

Do you have distributors in other countries?

Do you offer class or small group discounts?

How do I contact customer service?

How do I return an item?

I'm having trouble with a PDF downloaded from your site. What do I do?

What are my payment options?

   
NOTE: For customer security, credit card numbers are not saved to our web server but are encrypted and transmitted to our order fulfillment system. Upper Room accounts are available online only to US churches and organizations. Allow 2 extra business days to authenticate, set up, or consolidate existing accounts. Invoices are sent separately from order shipment. Payment is due upon the receipt of the invoice, net 30 days. Accounts exceeding $500 of unpaid purchases will be placed on credit hold. Please include your account number and order confirmation number with all order inquiries. The maximum limit for single orders by account or credit cards is $1500. Large orders are subject to verification by phone call to further assure our mutual security.

What shipping options are available?

Details about shipping are available here.

Do you have distributors in other countries?

We process international orders, but delivery is slower and shipping fees more costly. We charge only what it costs us to safely deliver an order to you; still, we understand it's expensive.

To expedite your order and to save on shipping, order Upper Room products directly from these distributors if you live in the following countries:

Australia and New Zealand

Mail:
MediaCom
PO Box 610
Unley 5061 South Australia

Tel.: In Australia, call 1800 811 311, or in New Zealand, call 0800 833 477.

Online: http://www.mediacom.org.au

Email Inquiries: admin@mediacom.org.au
Note: Do not list your credit card information. We do not accept orders by email.

Canada

Mail:
R.G. Mitchell Family Books
565 Gordon Baker Road
Willowdale, Ontario M2H 2W2

Online: https://eworks.rgm.ca/index_high. html

Tel: Toll free: 1-800-268-3445
In Toronto: (416) 499-2029

Email Inquiries: willowdale@rgm.ca
Note: Do not list your credit card information. We do not accept orders by email.

England

Mail:
The Methodist Publishing House
4 John Wesley Road
Werrington
Peterborough PE4 6ZP England

Tel: 01733-325002

FAX: 01733-384180

Email Inquiries: sales@umph.org.uk
Note: Do not list your credit card information. We do not accept orders by email.

Online: http://www.mph.org.uk

South Africa and Sub-Saharan Africa

Mail:
Africa Upper Room Ministries
PO Box 213
Eikenhof 1872
South Africa

Tel.:+27 (11) 948-9978

Fax: +27 (11) 948-9997

Email Inquiries: johnmurmafrica@tiscali.co.za
Note: Do not list your credit card information. We do not accept orders by email.

Do you offer class or small group discounts?

Order directly from us when you need resources for your church school class, study group, committees and other formative groups, and you'll save.

10 - 19 copies of the same title:	15% off
20 - 49 copies of the same title:	20% off
50 - 99 copies of the same title:	25% off
100 - 499 copies of the same title:	40% off
500+ copies of the same title:	50% off

The Small Print: PDFs, paid online subscriptions, CDs, DVDs, videos, cassettes, clothing, accessories, jewelry, and pre-packaged sets are ineligible for the quantity discount.

We know you have choices when shopping for resources. Because we're a not-for-profit publisher supported only by sales, your business matters. We try to bring you the highest quality resources to help you along your spiritual journey — all at a reasonable price.

How do I contact customer service?

Online: Log in here to access your account and track your order.

Email Inquiries: customerassistance@upperroom.org
Include your account number, order number, and billing and shipping information. Do not list your credit card information in emails to us; we do not accept orders by email. Our goal is to reply to you within 48 hours, excluding weekends and holidays.

Tel: 1-800-972-0433 (U.S., Canada, Puerto Rico) or +1-615-340-7284 (internationally). Office and service hours are Monday through Friday (excluding holidays), 8 a.m. to 4:30 p.m., Central Time.

Mail:
The Upper Room/Discipleship Resources
P.O. Box 340012
Nashville, TN 37203-9540 USA

Fax: +1-615-340-7275

How do I return an item?

A full refund or credit will be given for all returned merchandise in excellent condition (except DVDs, CDs, videos, paid online subscriptions, and PDFs) purchased from us. DVDs and videos may be returned only with permission from our Customer Services Department. For permission, call 1-800-972-0433 (U.S., Canada, Puerto Rico) or +1-615-340-7284 (internationally).

A return form will accompany your shipment. When returning an order, enclose the return form and indicate which and how many items are being returned. Securely wrap the merchandise and insure it. Shipping costs for returns are the responsibility of the sender. We are not responsible for materials damaged or lost in a return shipment. Neither The Upper Room nor Discipleship Resources cannot accept returns C.O.D.

Send returns to:
The Upper Room/Discipleship Resources Distribution Center
1650 Bluegrass Lakes Parkway
Alpharetta, GA 30004-7714 USA

I'm having trouble with a PDF downloaded from your site. What do I do?

We offer PDF downloads both as sale and free items in the online store. Read important instructions about purchasing and downloading PDFs here. Please preview the PDF product description carefully because downloads are non-returnable, non-refundable, non-discountable items.

The free Adobe Reader is required for PDFs. Trouble? Click here for help. We cannot answer technical questions about your computer settings or Adobe and other software used to format electronic/digital products. Please refer these types of questions to the application developer or computer manufacturer.